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All new Tsuke-rolls now available. Check it out!
All new Tsuke-rolls now available. Check it out!

Ordering FAQs

Make sure you've read our Delivery Info before proceeding! 

Menu

Do you have vegan/keto/gluten free items?

  • Yes, we do! Granivore has the most vegetarian, vegan, and keto-friendly options (which are labeled accordingly). For other stalls, you can send us a message, and we can check for you.

What are the handling/delivery instructions for whole cakes?

  • When ordering fragile items like the 17-Layer Cake from Workshop or the Gai Tod Cake from Samyan, we recommend booking a car to pick up your order. We will not be liable for any damage done to cakes when delivered by our in-house rider.

Orders

What time does The Grid accept orders?

  • The Grid Food Market Online accepts orders 24/7. Processing of orders will start by 11:00 AM on weekdays and 10:00 AM on weekends. Earliest time of delivery is 12:00 PM and last call for same-day orders is at 8:00 PM. (During ECQ, our store opens at 11:00AM and accepts orders until 4:00PM)

How do I check if my order is confirmed?

  • After check-out, you will receive an order confirmation via email. This is an acknowledgement that the store has received your order and will now begin preparing it.

How do I know the status of my order?

  • You will receive emails and text messages for the status of your order (if it's being prepared, ready for pick-up or on the way). If you want to double-check the status of your order, you can message us on Facebook messenger with your order number.
Can I change my order?
  • All confirmed orders are final and cannot be modified so please review your orders carefully before checking out!

Payment

What are the available payment methods on this website?

  • We accept payments through credit cards or bank transfer. You will be prompted for your preferred mode of payment upon check-out. For orders paid through bank transfer, kindly send proof of payment to thegridadmin@tasteless.ph. We will need to validate your payment first before proceeding with your order.

How can I request for a refund?

  • All refund requests are handled through thegridadmin@tasteless.ph. Requests will be subject to review and approval. Once approved, payment done through bank transfers will be refunded within 5 working days.

Other Questions or Concerns

You can reach out to us via Facebook Messenger or call us at 09177077459 and we will get back to you ASAP!